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COVID-19 FAQ's for vehicle hire and day trips.
COVID-19 FAQ's for vehicle hire and day trips.
Is it compulsory to wear a face covering on board the coach?
Yes. The government has also issued guidance that customers cannot travel if they do not have a face covering.
What is classed as a face covering?
A face covering should cover the mouth and nose while allowing the wearer to breathe comfortably and can be as simple as a scarf or bandana that ties behind the head to give a snug fit. It should remain in place of its own accord.
Do children need to wear a face covering on board?
Children under 3 years of age will not be required to do so. Children aged 4 – 14yrs will be asked to wear a face covering.
However, some leeway will be required for infant and primary-school-age children who may find this distressing or difficult and may therefore naturally fall into an exception of not wearing a face covering.
Are there any exceptions for wearing a face covering?
Yes, exceptions will apply to any customers who have a disability or medical condition that prevents them from wearing a face covering. We will ask the person who makes the booking to let us know prior to travelling if there will be any passengers travelling without a face covering. The driver will then be informed of any customers boarding without a face covering due to their medical condition or disability. Home to School Transport is exempt from wearing face coverings as well.
Am I able to remove my face covering to eat and drink during the journey?
Yes, your face covering can temporarily be removed whilst you eat or drink, but must be placed back on afterwards.
If I don’t have a face covering, will I be refused to travel on board the coach?
Yes, it is compulsory to wear a face covering on board unless you are under the age of 3 or you have a medical condition or disability that prevents you from wearing one.
If I get refused entry onto the coach for not having a face covering, will I be entitled to a refund?
No, you would not be entitled to a refund in these circumstances. The Government advice in England has been made clear on wearing a face covering on public transport which we have extended to cover our vehicles.
Terms & conditions relating to this point:
You may be refused entry on-board the vehicle if you do not have an appropriate face covering, or You may be asked to leave the Coach if you persistently fail to comply with these rules. Please note you shall not be entitled to a refund if you do not have and/or fail to wear the face-covering as directed.
Can I still use my mobile phone whilst on board the coach?
Yes, you can still use your mobile on board but please use messaging apps rather than voice or video calling to avoid removing your face covering.
Will hand sanitiser be available onboard the coach?
Yes there will be hand sanitiser onboard every coach.
Will the driver be issued with PPE?
- All drivers will be issued with masks, gloves, visors, antiviral wipes and hand sanitiser.
- It is mandatory to wear the masks, gloves and visor whilst checking tickets, loading luggage or temperature checking.
- It is not mandatory for the driver to wear the gloves, mask or visor whilst driving.
Will there be enhanced cleaning taking place on the coaches?
Yes, a rigorous process will take place overnight on each coach using specialised chemicals to aid full sanitation.
During the day, the driver will be expected to keep the coach clean using the PPE and products provided and ensure procedures are followed at all times.
Will I need to have my temperature checked before boarding the coach?
Yes, customers boarding a vehicle that has been booked through us will be temperature checked on the outward leg of the journey.
Are there any exceptions to temperature checking?
Infants between 0 – 3 years old are not to be temperature checked as this age range is susceptible to a high temperature due to periods of teething and attempting to temperature check an infant could also become a stressful experience for both child and parent.
The driver will seek permission from the parent/guardian for children 4 – 13 years of age before attempting to temperature to check.
Customers wearing burkas, turbans or other cultural or religious head coverings are not exempt, they will have temperature checks on their wrist instead of the head.
If my temperature is high will I be allowed to travel on board the coach still?
If your temperature is above 38.2 degrees (this allows for machine accuracy and environmental factors), due to the safety measures in place to reduce the risk of Covid-19 infection you will not be able to travel onboard.
If a customer presents a temperature above 38.2c and explains they have a medical condition or disability that impacts their temperature, we will allow boarding.
Is it compulsory to have my temperature checked before boarding?
Temperature checking now forms part of reducing reduce the risk of spreading the virus. If you do not wish to have your temperature taken you won’t be able to board the coach. You would be responsible for making your own way home and you would not be entitled to a refund.
If I make a booking based on current social distancing guidelines, but they are altered by the time I travel will my quote be affected by this? Or can I rearrange for another day?
No, the quote will remain will the same. If you wish to move dates, we will do our best to accommodate the new date however we may have to substitute a different vehicle if the one booked is not available.
How will social distancing take place on board the coach?
The vehicle capacity will be reduced to up to 50%/0.8 meters with the following conditions in place:
If you are booking a vintage bus for a wedding or other event, please contact our office to discuss the current restrictions.
- The wearing of face coverings is mandatory for all passengers and strongly recommended for all drivers.
- Seats not available will be clearly marked out of use and signage will be displayed throughout each vehicle.
- Fogging will take place daily
- Hand sanitiser will be available onboard our vehicles